Profile Of Service Users

Please complete the table below to provide details of the service user profiles relating to your business.

You do NOT provide services involving:

residential care or drug and/or alcohol rehabilitation;
Service Users with a record of sexual or violent offences;
nursing care over and above the provision of prescribed medication;
supported living services which are not regulated by CQC or equivalent body;
the supply or hire of staff to other organisations as an employment agency or such like.

You do undertake DBS (or equivalent body) checks on all Employees who have a responsibility for, or are involved in, the care and supervision of Service Users through their work for you and, where allowed, such checks are at ‘Enhanced’ level?

You do undertake other background checks on staff (references, employment records, permit to work etc) to supplement any DBS checks that are undertaken?

You do provide induction and ongoing training to employees consisting of:
(i) the protection of vulnerable adults
(ii) the policies and procedures in respect of lone working harassment
(iii) abuse from a Service User
(iv) the correct delivery of medication
(v) handling of violent and aggressive behaviour from Service Users?

You do have a written Health and Safety Policy and provide training in its implementation for new and existing staff?

You do have documented infection control procedures in place which follow governmental advice in relation to:

(i) The working environment:

a) measures and protocols for when work areas are contaminated and making them safe
b) reporting of infectious incidents to the appropriate statutory body/bodies
c) risk management protocols in relation to visitors to the premises or premises you are working at including the control of visitors

(ii) Staff

a) reporting of infection systems and self isolation protocols
b) training and competencies for the management of infection control
c) HR policies in relation to isolation and absence from work connected with infectious diseases

(iii) Service Users

a) Identifying Services Users who are at risk, who are displaying symptoms or have an infectious disease
b) Supporting Service Users through clear care planning and risk assessments connected with infection control procedures
c) Ensuring where appropriate service users who are able to recognise symptoms know who and how to report to managers

(iv) Business continuity focuses on

a) Implementation of home working procedures if applicable
b) Staff shortfalls
c) Staff welfare and protection from harm
d) Communication protocols with staff, Service Users (including their carers/guardian where appropriate) and other relevant stakeholders

Neither the Proposer, nor any directors or partners in the business either personally or in connection with the business or in any other business capacity has ever:-

had an insurance contract cancelled or declared void by an insurer.

had different terms applied to an insurance contract by an insurer due to misrepresentation by: providing misleading or incorrect information, deliberately or recklessly withholding information or providing false documents.

had insurance cover restricted or cancelled due to non-compliance with risk improvement requirements.

been convicted of or charged with but not yet tried for a criminal offence other than motoring offences.

Health & Safety
Neither the Proposer, nor any directors or partners in the business either personally or in connection with the business or in any other business capacity has ever been:-

convicted of (or charged but not yet tried with) a breach of any UK health and safety legislation by any official body regulatory authority or enforcing authority.

served with a prohibition notice or improvement notice in connection with any UK health and safety legislation by any official body regulatory authority or enforcing authority.

served with a clean-up notice in connection with any UK health and safety legislation by any official body regulatory authority or enforcing authority.

All lifting plant and pressure vessels/boilers which are subject to Statutory Regulations are regularly inspected by qualified engineers as required by the legislation.

complies with their legal obligations under UK health and safety legislation.

Financial
Neither the Proposer, nor any directors or partners in the business or in the name of any other business which any of us had an interest have:-

been declared bankrupt or insolvent either as private individuals or in connection with any business within the last ten years.

been disqualified from holding a directorship.

been the subject of a County Court Judgement (or the Scottish equivalents) in respect of debt as private individuals or in connection with any business within the last six years.

been a director or partner in a business that has been the subject of a County Court Judgement (or the Scottish equivalents) in respect of debt within the last six years.

been officers of a company that has been declared insolvent, or had a receiver or liquidator appointed, or entered into arrangements with creditors in accordance with the Insolvency Act 1986 within the last ten years.